Course curriculum

  • 01

    Welcome to the LBG Commercial Banking Digital Academy

    • Welcome to the LBG Commercial Banking Digital Academy
  • 02

    Welcome to: Digital Banking Workflow

    • Welcome to: Digital Banking Workflow

    • About the Expert

    • Learning objectives

    • Curriculum

    • Downloadable Handbook
  • 03

    Part 1 - The rise of customer experience and the impact on workflows

    • Introduction from the Senior Lecturer

    • Chapter Overview

    • What is a workflow ?

    • What is CX ?

    • Task

    • How have workflows been digitised ?

    • Task

    • Keeping a human centric approach in digital workflows and CX

    • Reading Material
  • 04

    Part 2 - Case Studies: onboarding and product

    • Chapter Overview

    • Innovation in onboarding

    • Task

    • How APIs re-invent the lending experience

    • Task

    • Inspiration from the SME space

    • Task

    • Reading Material
  • 05

    Part 3: Case Studies: support and value-added services

    • Chapter Overview

    • Customer support on customer terms

    • Task

    • Data-driven insights

    • Task

    • Reading Material
  • 06

    Key Learnings and Conclusion

    • Key learnings

    • Assessment Quiz

    • Conclusion

    • Module takeaways